Get in Touch With Us
Got a question about one of the casino sites we cover, spotted something that needs correcting, or want to flag a free spins offer that has changed since we last checked it? This page explains how to reach Online Casinos, what we can help with, and what we cannot.
How to Reach the Team
The best way to contact us is by email at [email protected]. We read every message that comes in and aim to reply within two working days. Telling us upfront whether your message is about a specific casino, a bonus term, or the site in general helps us route it to the right person faster.
What We Can Help With
- Questions about our reviews — If anything in our coverage of Raging Bull, Uptown Aces, Ignition, or any of the other sites we list is unclear, ask us directly.
- Bonus and free spins terms — Welcome offers change often. If a free spins package or deposit match no longer matches what we've published, tell us so we can check it.
- Corrections — Licensing details, payout speeds, and promotional terms move quickly in this industry. We would rather fix a mistake than leave it standing.
- Content suggestions — If there's a topic on payment methods, RTP, or state-by-state eligibility you would like us to cover in more depth, let us know.
- Responsible gambling concerns — If you or someone you know needs support around gambling, mention this in your message and we will point you toward appropriate resources, including self-exclusion programmes and state support services.
What We Cannot Help With
We are an independent comparison and review site, not a casino operator. That means we cannot process deposits or withdrawals, verify your identity with a specific brand, resolve a dispute over a bonus you've already claimed, or access your account on any of the sites listed on Online Casinos. For any of these, contact the casino's own customer support team directly — most operators offer live chat, email, and phone support, and their terms and conditions pages explain their processes for withdrawal times, KYC verification, and complaints.
If you're weighing up options outside the mainstream regulated market, you may also find our page on Best Non GamStop Casinos 2026 useful, though the eligibility and legal considerations there differ from the sites reviewed on this page.
A Word on Accuracy and Independence
Our editorial ratings reflect our own research into licensing, game selection, banking options, and bonus terms — they are never customer-review scores, and any commercial relationships we have with the sites we list do not influence how they are ranked. If reader feedback points to something we've got wrong, we would rather correct it than leave it published.
We also want to be clear about what we are not: we don't offer legal advice, we don't guarantee outcomes from any casino promotion, and we can't confirm whether a specific site is licensed to operate in your state. For that, check the operator's own licensing footer and your state gaming authority's website before you play.
What Happens After You Send a Message
A real person reviews every message we receive; there's no automated reply standing in for an actual response. During quieter periods you'll typically hear back within two working days. If your question needs input from someone else on the team, we'll say so rather than leave you waiting without an update.
Thank you for taking the time to get in touch. Whether it's a correction, a question, or feedback on how we cover free spins and welcome bonuses across US-facing casino sites, we're glad to hear from you.